Petrosains, The Discovery Centre | Job Opportunities

Discover the Science of Success

Looking for an opportunity to expand your horizons? Have a passion for science, and the drive to explore new possibilities? Want to inspire, empower and enrich others – while doing the same for yourself? Here’s your chance; take the leap and see if you have what it takes.

Job Purpose
Maintain and administer the smooth management and implementation of Financial Performance and fixed assets management activities and provide timely, accurate and relevant information to management and stakeholders for timely decision making and fixed assets management activities in compliance with accounting and statutory standards and ensure proper control is implemented.

Key Accountabilities:
1. PAssets’ Fixed Assets Management
• Plan and execute prudent Fixed Assets management for PETRONAS Assets Sdn Bhd (PAssets) and coordinate with dept FAC for physical assets sighting verification exercise (FAVE) and timely assets tagging and timely assets disposal for Science Centre, PETTVO and 4 PlaySmart Satellite Centres.
• Prepare, update and maintain proper Passets’ Assets Master listing, photos taking and invoice supporting.
• Provide and share the latest SAP Fixed Assets Master Listing to all FAC (Fixed Assets Controller) on quarterly basis.
• Prepare monthly PAssets’ CAPEX Utilisation Report.
• Perform quarterly check and reconciliation on Passets’ SAP Fixed Assets listing to ensure all assets additions from Petrosains are captured accordingly.
• Raise OPEN TEXT invoice to PETRONAS for recovery and reimbursement of PAssets’ CAPEX cost as and when incurred during the month. The invoices will be backcharged by PETRONAS to PAssets for their assets’ capitalization.
• Provide supporting documents and assist in PETRONAS ADWC presentation pack on Passets’ CAPEX disposal.
• Plan, coordinate and perform physical assets sighting exercise and assets disposal at warehouse with Exhibits team.
2. Petrosains Sdn Bhd’s Fixed Assets Management
• Support GFC FA team in coordinating with dept Fixed Assets Controller (FAC) on prudent fixed assets management for Petrosains Sdn Bhd (Operator assets) for physical assets sighting verification exercise (FAVE) and timely assets tagging and assets disposal.
• Prepare and maintain proper PSB Assets master listing, photos taking and invoice supporting.
• Work with Senior Supervisor and Supervisors from Financial Operations in PSB assets sighting verifications (FAVE) and assets disposal exercise.
• Compile documentations for yearly renewal of Simple Risk Insurance coverage for PSB fixed assets.
3. Annual Budget
• Facilitate and perform the compilation of departmental budget input for annual budget consolidation.
4. Ad Hoc Reporting and other duties as assigned
• Perform ad hoc analysis and reporting as assigned by Superior from time to time.
• Maintain proper filing of documents and document disposal for Finance & Accounts.

Generic Accountabilities:
1) Networking & Relationship Building
Foster and sustain effective working relationships and rapport with the government authorities, business and management institutions, national and key industry players, and service providers to keep abreast with latest development to capture new business opportunities and reduce net funding.
2) Good Governance & Integrity
Possess high integrity in managing highly confidential company matters. Enforce the implementation of applicable PETRONAS procedures and guidelines and affect the compliance to statutory and legislative requirements to ensure conformance to the established Limits of Authority to safeguard PETRONAS interest, image, and reputation.
3) Codes of Conduct & Business Ethics (COBE) and HSE Policies
Communicate, interpret, and champion the execution of the objectives and provisions of the Health, Safety and Environment (HSE) policies and Codes of Conduct & Business Ethics (COBE) and undertake appropriate mitigation and/or intervention programs to safeguard business operations, high staff discipline and industrial harmony.
4) Mindset, Behaviour & Culture
Develop and implement distinctive mindset, behaviors, and culture to achieve high work performance by adoption and implementation of value interventions, tools and methodologies to promote and instill high sense of commitment, ownership, integrity and loyalty that will contribute to operational excellence.
5) Leadership And Capability Development
Drive the development of competent working team that will enhance and sustain staff capabilities in achieving high performance delivery to ensure internalisation of the right leadership and capabilities in executing their jobs.

Qualification & Experience :
• Minimum Diploma in Accounting
• At least 3 years related working experience.
• Good communication and interpersonal skills
• Familiar with computer applications e.g SAP and Microsoft

Apply before: 7th June 2024
To apply this job position, kindly submit your application via email to: careerpetrosains@petronas.com.my

Job Purpose
Manage and implement the operation of Satellite Center by stimulating STEM (Science, Technology, Engineering and Mathematics) learning and IR 4.0 education, to generate high value to PETRONAS which in line with industry standards and positioning PETROSAINS as a solution provider in meeting customer expectation which aligned with company vision and mission as well as PETRONAS Corporate Agenda.

Key Accountabilities:
1. Satellite Center Management
• Assist satellite centers operation through standardized processes and performance monitoring, optimizing resource allocation, streamlining workflows and consistently delivering high-quality experiences.
• Coordinate staff and volunteer’s training to deliver high and impactful STEM programs which create high values to Petrosains visit experience. 
• Implement health and safety regulations by staying abreast of evolving laws and standards.
2. Gallery Experience
• Implement the end-to-end process of delivering effective STEM communication through exhibit facilitation to enhance engagement and understanding, thereby fostering increased interest in STEM.
• Implement the end-to-end process of delivering exceptional customer service aimed at high level satisfaction, thereby elevating our science center to the pinnacle of excellence.
3. STEM Program Delivery (Science Center & Outreach)
• Coordinate the delivery of programs at the science center and outreach by overseeing matters such as schedules, budgets, logistics, HSE, etc to ensure uninterrupted activities whilst maintaining operational excellence and delivery of content and products are on par with company’s vision and becoming more credible and trusted STEM learning implementor.
• Coordinate and deliver the STEM offerings to public audience and participants at the science center and outreach through various platform (physical & digital) by ensuring innovative, entertaining, and enriched learning activities based on creative approaches to guarantee effective stimulation for participants and visitors, thus nurturing their curiosity and interest in the areas of science, technology, engineering and mathematics (STEM). 
• Conduct staff and volunteers’s training structure to deliver high and impactful STEM programs which create high values to Petrosains visit experience.
• Collaborate with Learning Development team to identify suitable STEM educational programs with the aim to increase understanding and appreciation of STEM, aligned with Petrosains Guiding Principle which contributes to higher values for PETRONAS/PETROSAINS.
• Coordinate and implement overall STEM Communications special projects or programs through research, bench marking and trialing to ensure all programs are contemporary, relevant and consistent with the company policies and practices. 
4. Monitoring Evaluation & Learning (MEL)
• Collaborate with the research team in developing and implementing the research tools for Petrosains STEM offerings beyond the science center to ensure programs achieve learning objectives and their impact is identified.
• Contribute to producing program reports including materials such as photos, videos, and content offerings.
5. Stakeholder Management
• Engage with stakeholders (i.e. Ministry of Education, school and PTA, universities, PETRONAS local authorities, kindred and other relevant bodies and/or institutions) by assuring good networking in order to sustain possible support system, effective working relationships and rapport for future activities implementation and assistance.
6. Department Key Areas
• Manage and support critical functions within the department, encompassing areas such as specialized programs, marketing, finance, and digital social media platforms. Employ strategic management, meticulous planning, and effective execution to enhance departmental capabilities and drive continuous improvement.

Generic Accountabilities:
1) Networking & Relationship Building
Foster and sustain effective working relationships and rapport with the government authorities, business and management institutions, national and key industry players, and service providers to keep abreast with latest development to capture new business opportunities and reduce net funding.
2) Good Governance & Integrity
Possess high integrity in managing highly confidential company matters. Enforce the implementation of applicable PETRONAS procedures and guidelines and affect the compliance to statutory and legislative requirements to ensure conformance to the established Limits of Authority to safeguard PETRONAS interest, image, and reputation.
3) Codes of Conduct & Business Ethics (COBE) and HSE Policies
Communicate, interpret, and champion the execution of the objectives and provisions of the Health, Safety and Environment (HSE) policies and Codes of Conduct & Business Ethics (COBE) and undertake appropriate mitigation and/or intervention programs to safeguard business operations, high staff discipline and industrial harmony.
4) Mindset, Behaviour & Culture
Develop and implement distinctive mindset, behaviors, and culture to achieve high work performance by adoption and implementation of value interventions, tools and methodologies to promote and instill high sense of commitment, ownership, integrity and loyalty that will contribute to operational excellence.
5) Leadership And Capability Development
Drive the development of competent working team that will enhance and sustain staff capabilities in achieving high performance delivery to ensure internalisation of the right leadership and capabilities in executing their jobs.

Qualification & Experience :
• Degree in science / engineering / science communication / science education or any other related field
• 3-5 years of working experience in both formal and informal learning environment
• Excellent science communication skills and highly knowledgeable in Science, Technology, Engineering and Mathematics (STEM)
• Excellent writing and presentation skills
• Project Management skills
• Digital savvy .

Apply before: 7th June 2024
To apply this job position, kindly submit your application via email to: careerpetrosains@petronas.com.my

Job Purpose
Play a crucial role in delivering exceptional visitor experiences within Petrosains or Petronas Twin Towers operations, which includes orchestrating seamless visitor engagements, crowd control, ticketing operations, call center management, adeptness in operational logistics and coordinating guided tours to ensure delivery of outstanding customer service and to safeguard PETRONAS interest, image and reputation.

Key Accountabilities:
1. Visit Engagement
• Implement effective and efficient visitor management, by providing hands-on assistance to visitors, applying in depth understanding of overall operations and ‘product knowledge’ effectively through responding to inquiries, offering information, guidance, and personalized recommendations to enhance their visit, cultivate positive visitor relationships and deliver a memorable and enjoyable experience that will ensure a high level of satisfaction and strengthen the organization’s brand image.
2. Operational Excellence
• Implementation of the Standard Operating Procedures by maintaining vigilance over visitor traffic, managing queues efficiently, upholding impeccable standards of cleanliness and safety across the premises and promptly addressing any feedback to ensure a positive guest experience and achieving operational excellence.
3. Ticketing Operations
• Implement all aspects of ticketing operations, including efficient ticket sales transactions, operational accuracy, maintain comprehensive product knowledge and satisfactory conflict resolution while upholding cash handling integrity, compliance to Standard Operating Procedures and ensuring customer service excellence, to safeguard PETRONAS interest, image and reputation.
4. Call Centre Operations
• Proficiently handle Call Centre operations including attending to ticket booking, inquiries and feedback from inbound and outbound callers and via emails, as well as management of email inbox, ensuring efficient and smooth running of the Call Centre, to safeguard PETRONAS interest, image and reputation.
• Contribute to producing program reports including materials such as photos, videos, and content offerings.
5. Guided Tours & Activities
• Execute guided tours, supplementary visitor engagements, occasionally liaise with internal departments and external partners to facilitate VIP requests and special arrangements, and personalized concierge services when needed, fostering enriching experiences for all participants while ensuring seamless logistics and high visitor satisfaction.
6. Daily Operation
• Effectively execute and coordinate overall daily operations when performing duty as Floor Manager by ensuring compliance to the Standard Operating Procedures, scheduling staff manning station, monitoring daily team performances, providing on job training for volunteers and assist with administrative tasks such as managing lost & found, and preparing reports as needed in order to ensure efficient overall operations’ performance.

Qualification, Experience & Competencies :
• Diploma in Tourism or Hospitality Industry or equivalent.
• Previous experience in customer service or hospitality roles preferred.
• Proficient in both Bahasa Malaysia and English. Additional languages are a bonus.
• Excellent communication and interpersonal skills.
• Strong organizational abilities and attention to detail.
• Ability to work effectively in a fast-paced environment.
• Genuine passion for people and hospitality industry.

Apply before: 19th June 2024
To apply this job position, kindly submit your application via email to: careerpetrosains@petronas.com.my

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