Discover the Science of Success
Looking for an opportunity to expand your horizons? Have a passion for science, and the drive to explore new possibilities? Want to inspire, empower and enrich others – while doing the same for yourself? Here’s your chance; take the leap and see if you have what it takes.
JOB PURPOSE
Manage and operate the daily operations of retail outlets and implement the retail & merchandising activities strategies to support the company’s business goals and objectives of generating revenue and reducing net funding.
KEY ACCOUNTABILITIES
1) Retail Outlet Management
Manage and oversee the operations of retail outlets’ daily business activities to ensure smooth operations of the retail outlets and to maximize revenue.
2) Merchandising
Collaborate closely with Retail Store Operations to implement merchandising plans and activities, ensuring outlets are optimally stocked and inventory is displayed in accordance with guidelines and aligned with the overall retail strategy.
3) Sales & Promotions
Ensure the retail team effectively executes promotional activities in alignment with marketing strategies. Prepare post-mortem sales reports to analyze the performance of promotions and overall sales, identifying key learnings and improvements.
4) Customer Service
Ensure consistent delivery of excellent customer service by setting clear expectations, providing regular training, and implementing feedback mechanisms. Actively monitor staff performance through check-ins, customer feedback and addressing service gaps promptly with ongoing coaching to maintain high standards and achieve sales targets.
5) POS System & Cash Management
Enforce safe and proper POS System and cash handling for retail outlets in order to ensure 100% safe and accurate cash handling & reporting.
6) Manpower
Prepare and implement workflows, staffing plans, task assignments, and action plans to ensure optimal manpower utilization. Provide coaching, training, and performance management to ensure high levels of staff productivity and service standards.
7) Inventory Management
Monitor & review inventory in all outlets regularly for all merchandise and provide input to warehouse & Retail Strategy team in order for all outlets to be stocked with the right assortment and level of inventory .
8) Operations of 3rd Party Concessionaires
Monitor the daily operations of 3rd Party Concessionaires to ensure they follow operational SOPs and operate smoothly and handle all the required reporting.
9) Shop Cleanliness
Ensure that all retail outlets maintain a high standard of cleanliness, creating a welcoming and hygienic environment for customers. Regularly monitor and enforce cleanliness protocols, ensuring that all areas of the shop, including displays, stockrooms, and customer-facing sections, are well-maintained follow as per HSE and company guideline.
10) Staff Grooming
Oversee staff grooming standards, ensuring that all team members adhere to the company’s dress code and personal appearance guidelines to reflect a professional and customer-friendly image.
11) Design Development (Outright)
Ensure to work closely with the strategy team to align designs with merchandising plans and business goals, supporting the smooth execution of new product designs while maintaining operational standards. Monitor the retail team actively promotes and pushes new products as soon as they arrive, maximizing sales potential and meeting performance targets.
GENERIC ACCOUNTABILITIES:
- Networking and Relationship Building
Foster and sustain effective working relationships and rapport with the government authorities, business and management institutions, national and key industry players, and service providers to keep abreast with latest development to capture new business opportunities. - Good Governance
Enforce the implementation of applicable PETRONAS procedures and guidelines and affect the compliance to statutory and legislative requirements to ensure conformance to the established Limits of Authority (LOA) to safeguard PETRONAS interest, image, and reputation. - Codes of Conduct & Business Ethics (COBE) and HSE Policies
Communicate, interpret, and champion the execution of the objectives and provisions of the Health, Safety and Environment (HSE) policies and Codes of Conduct & Business Ethics (COBE) and undertake appropriate mitigation and/or intervention programs to safeguard business operations, high staff discipline and industrial harmony. - Leadership & Capability Development
Drive the development of competent working team that will enhance and sustain staff capabilities in achieving high performance delivery to ensure internalization of the right leadership and capabilities in executing their jobs. - Mindset, Behaviour & Culture
Develop and implement distinctive mindset, behaviors, and culture to achieve high work performance by adoption and implementation of value interventions, tools and methodologies to promote and instill high sense of commitment, ownership, integrity and loyalty that will contribute to operational excellence.
QUALIFICATION & EXPERIENCE
- Bachelor’s degree in any discipline
- Minimum 6 years’ experience in supervisory position preferable in retails industry
- Customer-Centric Focus: Highly customer service-oriented, committed to creating exceptional customer experiences.
- Strong leadership and team management abilities.
- Excellent communication and interpersonal skills.
- Experience in retail operations, merchandising, and inventory management.
- Proficiency in POS systems and cash management.
- Ability to analyze sales performance and adapt strategies for improvement.
- Customer service-oriented with a passion for enhancing customer experience.
- Strong organizational skills with a focus on operational efficiency.
To apply, kindly send your resume before 26 November 2024:
If you are interested to apply for this position kindly click this link
Hey there!
Thanks for your interest in joining our team! Unfortunately, we don’t have any job openings available at the moment, but don’t worry, we’ll be sure to give you a heads up and showcase any new opportunities that come up! Keep checking back with us and stay tuned!